You have 15 days to cancel an order or make a return.
For whatever reason! No explanations needed.
You will receive a refund for the amounts paid for the purchase and shipping costs.
* The return shipping costs are on us if you made your purchase from the Iberian Peninsula or the Balearic Islands.
The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by Article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
To cancel an order you can request the return from your account, notify it by email to INFO@LUCKSTARIBIZA.ES or by postal mail to the address RONDA ANTONI COSTA RAMÓN 11, BALEARIC ISLANDS (EIVISSA), 07800.
The withdrawal period will expire 15 calendar days from the day you acquired, or a third party indicated by you other than the carrier, took physical possession of the goods, or in the case that the products that make up the order are delivered separately, 15 calendar days from the day you or a third party indicated by you, other than the carrier, took physical possession of the last of the mentioned products.
Once the right to withdraw has been exercised, the user must send the delivered products to the indicated address (SUSKA PAGLIARI KOSOLA / RONDA ANTONI COSTA RAMÓN 11, BALEARIC ISLANDS (EIVISSA), 07800), thus assuming the return costs. Please note that if you choose to return the items to us with postage due, we are authorized to charge you for the costs we may incur.
The right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which the user received them. No refund will be made if the product has been used beyond mere opening, for products that are not in the same condition in which they were delivered, or that have suffered any damage, so you should take care of the product(s) while they are in your possession.
Please return the item using or including all its original packaging with all labels.
We kindly ask you not to remove the labels until you are sure you want to keep each item. After examining the item, we will inform you whether you are entitled to a refund of the amounts paid.
If the return includes the entire purchase, the correct procedure has been followed, and the products are new and unused, we will proceed to refund the total amount of the purchase plus shipping costs within 15 days from the time we receive the canceled order.
If the return only includes part of the order, the correct procedure has been followed, and the products are new and unused, we will only refund the value of the returned products, without shipping costs.